Shipping policy

Last Updated: [DATE]

Thank you for shopping with [STORE NAME]. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below to understand how orders are processed and shipped.

1. Order Processing

All orders are processed within [PROCESSING TIME] after payment confirmation.

Orders are processed during regular business days, excluding:

  • Sundays

  • Public holidays

  • Company-observed holidays

Please note that processing time is separate from shipping and delivery time.

During high-demand periods, sales events, or holidays, order processing may take longer than usual.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (if available)

  • Same-Day or Next-Day Delivery (selected locations only)

Available shipping options will be displayed during checkout based on your delivery location.

3. Shipping Charges

Shipping charges are calculated based on factors such as:

  • Delivery location

  • Product weight

  • Order value

  • Shipping method selected

Shipping Rates

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [EXPRESS SHIPPING COST]

  • Free Shipping on Orders Above: [FREE SHIPPING THRESHOLD]

Shipping charges, if applicable, will be clearly displayed before you complete your purchase.

4. Delivery Timeframes

Estimated delivery times are:

Domestic Orders (India)

  • Metro Cities: [X-X BUSINESS DAYS]

  • Tier 2 & Tier 3 Cities: [X-X BUSINESS DAYS]

  • Remote Areas: [X-X BUSINESS DAYS]

Express Shipping

  • Estimated delivery within [X-X BUSINESS DAYS]

Delivery timelines are estimates and may vary depending on courier operations and location.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation email

  • Tracking number

  • Courier details

You can use the tracking information provided to monitor the status of your shipment.

If you do not receive tracking information within [X HOURS/DAYS], please contact us at [EMAIL ADDRESS].

6. Delivery Delays

While we strive to deliver orders on time, delays may occasionally occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • High order volumes

  • Courier service issues

  • Incorrect delivery information

We appreciate your patience in such situations and will do our best to keep you informed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address, phone number, or delivery information is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply.

  • The package may be returned to us.

We are not responsible for failed deliveries caused by inaccurate customer-provided information.

8. Undelivered or Lost Packages

If your package appears lost, delayed, or marked as delivered but has not been received:

  1. Check with household members, neighbors, or security personnel.

  2. Contact the courier service using the tracking number.

  3. Contact us at [EMAIL ADDRESS] for assistance.

We will work with the courier partner to investigate and resolve the issue wherever possible.

9. Damaged Packages

If your package arrives damaged:

  • Take clear photos of the packaging and product.

  • Contact us within [X DAYS] of receiving the order.

  • Include your order number and supporting images.

We will review the claim and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. International Shipping

Option A – If You Ship Internationally

We currently offer international shipping to select countries.

Estimated international delivery times:

  • [X-X BUSINESS DAYS]

Please note:

  • Customs duties

  • Import taxes

  • VAT/GST

  • Customs clearance fees

may be charged by your country's customs authorities and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.

Option B – If You Do Not Ship Internationally

Currently, we only ship within India and do not offer international shipping.

For future updates regarding international delivery, please contact us at [EMAIL ADDRESS].

11. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

[STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Business Hours: [BUSINESS HOURS]

We are happy to assist you with any shipping-related concerns.

Thank you for choosing [STORE NAME]. We appreciate your trust and look forward to serving you.